Free shipping with clear delivery expectations

1. Shipping cost

Cirquvo provides free shipping on all products. No standard shipping fee is added to eligible product orders under the store’s normal shipping terms.

2. Expected delivery window

Cirquvo’s expected delivery time is 3–5 calendar days. This is an estimated delivery window rather than a guaranteed arrival appointment. Transit conditions, carrier operations, address issues, weather, service interruptions, or other circumstances outside reasonable control may affect final timing.

3. Shipping address accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout. Address errors can delay delivery or prevent successful delivery.

• Review the recipient name, street address, apartment or unit number, city, state, ZIP code, and telephone details before submitting the order.
• If an address change is needed, raise the request as soon as possible. Changes cannot be guaranteed after shipment preparation or carrier handoff has progressed.
• Additional carrier handling may be required if the delivery address cannot be located or accessed as provided.

4. Tracking information

Tracking information may become available after the shipment is prepared and enters carrier processing. Tracking events are based on carrier scans and may not update at every point in the physical journey.

If tracking is temporarily unchanged, allow reasonable time for the next carrier event to appear before assuming the shipment has stopped moving.

5. Delivery delays

Delivery estimates may be affected by weather, high-volume periods, carrier network conditions, transportation interruptions, local access limitations, address corrections, security procedures, or other events outside normal control.

When a delay becomes visible through tracking or carrier information, Cirquvo support can help review the order and available shipment information.

6. Delivery completion

A shipment may be marked delivered when the carrier records final delivery at the shipping address, an authorized delivery location, reception area, mailroom, parcel area, front entrance, or other location used by the carrier for that destination.

If tracking shows delivered but the package is not immediately visible, check the delivery area, household members, reception points, building staff, parcel lockers, and nearby secure drop locations before reporting the package as missing.

7. Missing or unlocated packages

If a package cannot be located after the expected delivery period or after a delivery scan has been reviewed, keep the order number and tracking information available when requesting assistance.

Additional review may involve checking carrier scans, delivery details, address information, or other shipment records reasonably necessary to understand what happened.

8. Packages that arrive damaged

If the outer package or product arrives damaged, keep the packaging, product, accessories, and order information together and report the issue as soon as reasonably possible.

Photos of the package, shipping label, product condition, or damaged areas may be useful when reviewing the issue and determining an appropriate resolution.

9. Returns and exchanges after delivery

Eligible Cirquvo products may be returned or exchanged within 30 days according to the store’s return and refund terms. Delivery completion does not prevent an otherwise eligible customer from using the applicable return process.

10. Changes to this Shipping Policy

Cirquvo may update this Shipping Policy to reflect changes in delivery procedures, carriers, store operations, service areas, customer-support practices, or legal requirements. The current version may be posted on this page with a revised date.

Last updated: September 11, 2026.